Certified Performance & Competency Manager (CPCM)

The Certified Performance & Competency Manager (CPCM) programme by Malaysia HR Forum is built for HR professionals and people leaders who want to move beyond annual appraisals and build a genuine performance culture — one grounded in clear KPIs, defined competencies, and strong coaching skills.

Delivered across three focused modules, CPCM equips participants with the practical tools to design an effective performance management system, build a competency framework that closes real skill gaps, and coach individuals and teams toward peak performance. Take the modules individually to sharpen a specific skill, or complete all three to earn full CPCM certification.

By completing the CPCM programme, you will walk away able to:

Build a complete Performance Management System. Understand the full PMS cycle — from planning and monitoring to review and reward — and apply it with confidence in your organisation.

Craft SMART, well-aligned KPIs. Set individual and team KPIs that connect directly to company goals, and walk away with drafted KPIs reviewed in class.

Design a working Competency Framework. Build a Competency Matrix that clearly maps the skills, knowledge, and behaviours your organisation needs — and use it to identify and close training gaps.

Coach for growth, not just compliance. Develop the essential coaching and mentoring skills to drive accountability, unlock potential, and sustain performance improvements over time.

Create a genuine high-performance culture. Connect performance planning, competency building, and coaching into one cohesive strategy — rather than three disconnected HR activities.

Earn a credential that matters. Stand out with a certification that reflects a rounded, practical mastery of performance and competency management.

Each module blends hands-on workshops, real-world tools and templates, and in-class practice — so what you build in the room is ready to bring straight back to your organisation.

A complete toolkit, not a single skill. Most performance training stops at KPI-setting. CPCM goes further — connecting performance planning, competency design, and coaching into one integrated approach, so you’re equipped to build and sustain a genuine performance culture, not just run an annual review cycle.

Practical tools you leave with. Every module is built around templates, frameworks, and in-class exercises you can apply immediately — from drafted KPIs reviewed by your trainer, to a working competency matrix, to real coaching techniques you can use in your very next 1-on-1.

Relevant for both HR and people leaders. Designed with Senior Management, Middle Management, and HR personnel in mind, so the tools apply whether you’re managing a team directly or shaping performance systems across the organisation.